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These terms set out the rules that apply when you open and use a 395bd account, make transactions through bKash, Upay or Bank Transfer, and access any part of our lobby. Access to 395bd depends on your local law and eligible region — read these terms carefully before you proceed.
By creating an account on 395bd, you confirm that you have read and understood these terms and that you meet the eligibility requirements set by the laws and regulations of your region. These terms apply each time you log in, place a transaction, or interact with any feature inside the account area — including wallet movements via bKash, Upay or Bank Transfer. We may update these terms when our services change or when regulatory conditions require it. When we do, the revised version will be posted on this page with a clear indication that it has been updated. Your continued use of the account after any revision means you accept the updated terms. If you do not agree, you should stop using the account and contact our support team to discuss your options. Certain features, payment channels and game categories may not be available in all regions. Availability of bKash, Upay and Bank Transfer as transaction routes depends on which options are active for your account at the time you log in. We do not make region-wide availability promises; check your account wallet section to see which routes are shown for your session. Nothing in these terms overrides applicable local law, and no part of this document constitutes legal advice.
These terms cover your account relationship with 395bd — what is included, what sits outside our direct responsibility, and where the boundaries of our obligations end. Understanding the scope helps you know where to direct questions and what to expect when something goes wrong.
Covers login, session management, password resets and any action you take while authenticated. Rules around account suspension, voluntary closure and re-activation all fall within this scope. Eligibility depends on your local law and the region your account is registered under.
Covers deposits and withdrawals processed through bKash, Upay and Bank Transfer as shown in your account. Transaction records, correction requests and dispute steps are governed by these terms. Processing times and limits are set by the payment channel and shown at the point of transaction.
Covers the game lobby, published notices, promotional disclosures and any text or media we publish directly. Content accuracy is maintained by us; however, game mechanics and RTP data are supplied by individual studios and shown only where those studios expose the information.
Falls outside this policy. Payment processors, game studios such as Joker, CQ9 and PG Soft, and any external service you reach through the lobby operate under their own terms. We do not control and are not liable for third-party service conditions, downtime or data handling.
These terms are not one-directional. You have practical options at each stage of your account relationship with us. Your transaction history is available inside the account wallet section — you can review any deposit or withdrawal record at any time after it has been processed. If a record looks incorrect, you can raise a correction request directly through the support chat or the account help form; we will check the record against our logs and respond with our findings. Your account details — including the contact information attached to your wallet and the payment channels linked to your session — can be updated by navigating to the account settings area and following the fields shown there. For changes that affect your registered identity or linked bKash or Bank Transfer details, additional verification steps may be required; those steps will be shown to you inside the account flow. If you want to close your account voluntarily, contact support and we will walk you through the process and confirm the status of any pending transactions before closure.
Open the wallet section inside your account to see a full log of completed deposits and withdrawals. Records are shown by date and method — bKash, Upay or Bank Transfer — so you can match each entry to the transaction you made.
Navigate to account settings and update contact or payment information using the fields provided. Changes to identity-linked details trigger a verification step shown inside the account; follow the on-screen instructions to complete the update.
If any part of these terms is unclear or you believe a rule has been applied incorrectly to your account, contact us through live chat or the account help form. Describe the specific section and the transaction or session in question; we will respond with a direct explanation.
You may ask to close your account at any time by contacting support. We will confirm any pending transaction status before processing closure and provide written confirmation once the account has been deactivated.
If a section of these terms raises a question you cannot resolve by reading the policy, use one of the contact routes below. Each route connects you to our account team — not a general helpdesk — so keep your account reference and the relevant transaction detail ready when you reach out.
Open the chat widget visible on the site to speak with our account team directly. Have your registered account details and the specific terms section or transaction ID ready so we can address your question without unnecessary back-and-forth.
Use the help form inside your authenticated account area to submit a written query about these terms, a transaction dispute or a correction request. We respond to submitted forms through the account message centre.
For questions specifically about bKash, Upay or Bank Transfer transactions — including records, corrections or failed payment queries — use the wallet support path shown in the account wallet section after you log in.
We manage account data, transaction records and session information according to the obligations set out in these terms and in our separate privacy notice. Below are the four areas we get asked about most.
Account and transaction records are kept for the period required by applicable regulations in your region. When your account is active, records are accessible in the wallet section. After closure, retention follows the legal period relevant to your jurisdiction — we do not retain data beyond that period.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact live chat immediately and we will initiate a session review. Do not share your account password or the bKash or Bank Transfer details linked to your wallet with anyone.
We use session cookies to keep your account authenticated across pages during a single visit. Persistent cookies support device continuity when you return from the same browser. Cookie preferences can be adjusted through the browser settings on your device; disabling all cookies may affect login and wallet functionality.
If you believe a specific clause of these terms is being applied incorrectly to your account, raise the issue through the account help form or live chat with the clause reference and your account details. We will review and respond in writing through the account message centre.
These questions come up regularly when you are reviewing your rights and responsibilities under our terms. If your question is not covered here, use the live chat or account help form to get a direct answer.
Yes. Every deposit and withdrawal processed through bKash, Upay or Bank Transfer while you are logged in falls under these terms. The payment channel's own conditions also apply at the processing end, but the account-side rules — records, disputes and correction rights — are governed by what is written here.
We post any update to this page and indicate that a revision has been made. Your continued use of the account after a change is posted means you have accepted the updated version. If you want to review the terms before deciding, you can log out and read the current page before your next session.
If your account is suspended, we will follow the process set out in the account suspension section of these terms. Access to your wallet and pending transactions will be paused during review. Contact our support team through live chat or the help form to understand the specific status of your account and any held balance.
Open the wallet section in your account, locate the transaction in question, and use the account help form or live chat to raise a dispute. Provide the transaction date, method — bKash, Upay or Bank Transfer — and the amount shown. We check the record against our logs and respond through the account message centre.
These terms cover your account access and transaction relationship with us. Game mechanics, RTP data and round outcomes are governed by the individual game studios — such as CQ9, PG Soft or Habanero — whose titles appear in the lobby. We publish RTP information only where the studio makes it available inside the game interface.
Access depends on your local law and the eligible region associated with your account. These terms set out the rules for the account relationship, but they do not override local regulations. If you are unsure whether access is permitted in your region, check with the applicable authority in your jurisdiction before using the account.