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At 395bd, we collect only the information needed to run your account, process transactions through bKash, Upay and Bank Transfer, and keep your access secure. This policy explains what we hold, why we hold it, and the choices available to you — availability and obligations depend on your local law and eligible regions.
When you open an account with us, we collect the registration details you submit — name, email address, contact number and the payment method you choose to link, whether that is bKash, Upay or Bank Transfer. We collect transaction records because they are required to process deposits, confirm withdrawals and resolve any dispute you raise through our support channels. We also collect device and session data — browser type, IP address, and the pages you navigate within the site — to detect irregular access and protect your account from unauthorised use. We do not sell your personal information to third parties. We do not share your data with marketing networks outside our platform. Data shared with payment processors like bKash or Upay is limited to what those providers need to complete your transaction; it is governed by their own privacy terms, which we encourage you to read. We retain account records for as long as your account remains active and for a period after closure as required by applicable rules. If you have questions about what we hold, you can raise them with our support team directly — the contact paths are listed in the support section of this policy.
This policy applies to data collected through the 395bd website and any account you hold with us. It does not extend to third-party services you may access through links on our site. The scope below describes what falls inside and outside this policy so you know exactly where our obligations begin and end.
Covered. Login credentials, session tokens and device identifiers tied to your 395bd account fall inside this policy. We hold this data to verify your identity on each access attempt and to flag access patterns that look unusual.
Covered. Records of deposits and withdrawals processed through bKash, Upay or Bank Transfer are held under this policy. We keep transaction references to resolve disputes and to confirm your account wallet reflects the correct balance.
Covered. Pages you browse, games you open and time spent in the lobby are logged as session data. We use this to improve navigation and to detect access that falls outside normal account behaviour — not to profile you for advertising.
Not covered. Once you follow a link away from 395bd — including bKash or Upay's own platforms — their privacy terms govern your data. We have no control over how external services collect or store information after you leave our site.
You have practical options when it comes to the personal data we hold. Reviewing your account details is straightforward — log in and open your profile page to see the name, contact number and linked payment method currently on record. If something is incorrect, you can update most fields directly in the account settings area; for changes that require identity verification, our support team will walk you through the steps. If you want to know exactly what data we hold about you, send a written request through our live chat or email route and we will respond with the categories of data on file. If you believe we are holding data that is inaccurate or no longer necessary, you can ask us to correct or remove it, subject to any retention requirements under applicable rules. The right to make these requests depends on your local law and eligible regions, so we recommend checking what applies to you before submitting. Our support team handles all data-related queries — the contact routes are listed separately in this policy.
Log in, open your account profile and check the details currently on file — name, contact number and linked payment method.
Update editable fields directly in account settings. For identity-verified fields, contact our support team and they will guide you through the correction steps.
Send a request via live chat or our published email route. We will respond with the categories of personal data we currently hold for your account.
If data is inaccurate or no longer needed, raise it with our support team. We will review the request against our retention obligations and respond to you directly.
If you have a question about this privacy policy — or want to act on any of the rights described above — reach us through the routes published on the 395bd site. We do not publish response time commitments here because those are subject to change; the current contact details and any stated response windows are shown in the support section of your account.
Open the chat widget on the 395bd site and select the account or privacy topic. This is the fastest route for straightforward queries about what data we hold.
Send a written request to the email address listed in the site's contact or support page. Written requests are required for formal data review or removal queries.
For questions tied to a specific transaction — such as a bKash or Bank Transfer record on your account — raise a ticket through the account help section and reference the transaction in question.
We keep data handling simple and purposeful. Below are the four areas that most directly affect your account — cookies, security, retention and how to request changes. Each reflects how 395bd actually operates, not a general template.
We use session cookies to keep you logged in and to remember your device across visits. We do not use advertising cookies or share cookie data with marketing networks. You can manage cookie preferences in your browser settings; blocking session cookies may affect your ability to stay logged in.
Access to your account data is restricted by login credentials. We log each sign-in attempt and flag patterns that suggest unauthorised access. If we detect something unusual, we may prompt an additional verification step before allowing the session to continue.
We hold your account data for as long as your account is active. After closure, we retain certain records for the period required under applicable rules. Once that period ends, records are removed from active systems. You can ask our support team what retention period applies to your account.
Any request to review, correct or remove personal data should come through live chat or the published email route. We log all such requests and respond with the outcome. The right to request changes depends on local law and your eligible region, so confirm what applies before submitting.
These are the questions we hear most often about how 395bd handles personal data. If your question is not here, reach us through the contact routes listed in the support section above.
We collect your registration details — name, email, contact number and payment method. Once you transact, we also hold records of deposits and withdrawals processed through bKash, Upay or Bank Transfer. Session and device data is logged to protect your account from unauthorised access.
We do not sell your data or share it with advertising networks. Payment processors like bKash and Upay receive only the information needed to complete your transaction. Any data shared with game content studios relates to session activity, not personal or financial details.
Send a request through our live chat or the published email support route. We will respond with the categories of data currently on file for your account. Written requests are required for formal reviews — the chat agent can confirm the right route for your query.
Yes, within the limits of applicable rules. Log in and update editable fields in account settings directly. For corrections that require identity verification, contact our support team. Removal requests are reviewed against retention obligations; the outcome will be communicated to you in writing.
We retain account and transaction records for a period after closure as required by applicable rules. The exact duration depends on the nature of the record and local legal requirements. You can ask our support team what retention period applies to your specific account.
The transaction records we hold on our side — deposit references, withdrawal confirmations — fall under this policy. However, once your payment moves through bKash or Upay, their own privacy terms govern that data. We encourage you to read those separately, as we have no control over third-party data handling.